Google Play Store which was previously known as Android market is the best place to find a large number of android apps. The Google Play Store comes in every android phone and helps android users in finding and downloading apps. Even after designing it and developing it at the best, there are a lot of problems on Google Play Store. In this guide we will help you with troubleshoot problems on Google Play Store.
In our earlier post, we saw how Google Play Services is the backbone of the Android OS.
In this post we will see how to tackle issues with Google Play Store. If the app is freezing, or showing an error message or just not opening, here are a few workarounds:
Toggle Wi-Fi, restart router and handset.
Sometimes there might be chances that your router isn’t able to send data/packets to your Android phone. In some cases there can be problem with the handset and a particular network as well. To make sure that Google Play Store is not causing problem because of the Router/Handset network issue. Try turning off WiFi or Mobile Data or Restart Router or Restart your Android phone.
Turn the Wi-Fi connection off. Turn it on again. If that does not work, you might also try restarting your Wi-Fi router and also your handset as the last resort.
Turn on/off Airplane mode
Switch to Airplane mode on and off. This simple trick often helps in resolving intermittent crashes with Google Play Store app.
Check and correct your date/time settings:
Sometimes having an incorrect date or time on your smartphone doesn’t allow your Cellular Network provider to allow you access the Internet via Mobile data. However, most of the carriers now allow you to use Mobile data when the date and time is incorrect, but there are many carriers which don’t allow using “Incorrect date”.
PRO TIP: Just set the date/time to automatic mode and check if it helps. Otherwise, just try setting up the device’s date/time settings in accordance with the internet time synchronization service.
Check for disabled apps
Disabling some core service which is required by ‘Google Play Store’ can cause a lot of problems while using the Play Store. Disabling the Google Play Services won’t let you update apps. Because Google Play Store require Google Play services to find updates and let your device update it.
Certain disabled apps could cause conflicts with other apps that are sharing data with it. So, it would be wise to re-enable all such apps and services. Go to Settings > Apps > All > Enable recently disabled apps.
Enable download manager.
Download manager is a tool which is created by Manufacturers like Samsung to enable downloading of things from the Internet. So if the Download manager is turned off, there are many chances that you won’t be able to download any stuff.
When the download manager is turned off you will be able to surf over the play store, you will be able to browse different type of apps and know everything, but you won’t be allowed to download any app. If you are someone who has disabled the download manager then there are chances that Play Store won’t work. Below is the fix for people who have disabled the download manager.
Solution: Go to Settings > Apps / Application Manager > All > Download Manager > Enable
Force close Google Play Store.
Sometimes Force closing the Google Play Store is the simplest way to fix random freezes with the app. There can be some processes or activities which would not be responding and because of that the Google Play Store might seem to lag or not work.
Go to Settings > Apps > All > Select Google Play Store > Tap Force Stop.
Clear the Google Play Store cache.
This issue mainly takes place when you have weak connection. So when you are having weak connection you won’t be able to browse on Play Store and you might see a lot of “Connection Errors” being thrown on the screen while browsing the play store.
After shifting from a weak connection to a good connection, say from 2G connection to a WiFi of a speed 10 mbps or even 3G then you might notice that the Play Store is opening but throwing ‘Connection Timed out error’. This happens because of cache, the best way to fix the connection timed out error on Play Store is clearing the cache.
To empty the cache: Go to Settings > Apps > Tap All > Google Play Store > Clear cache
Clear out your Play Store data.
Doing this will set the app back to square one and gets rid of your saved information.As with the previous tip, Go to Settings > Apps > Google Play Store > Clear data.
Uninstall Play Store updates
As the Google Play Store is a system app, you can only uninstall its recently installed updates and cannot actually terminate or remove the app completely. In other words, you can revert back to older version of the Play Store app and later try updating it, once the issue is resolved.
Go to Settings > Apps > Google Play Store > Uninstall updates.
Install the latest version of Google Play Services.
The Google Play Store relies on Google Play Services. In case the Google Play Services is disabled or out dated there can be issues with the Play Store. So it is recommended to use the latest version of Google Play Services and Google Play Store.
Note: The most current version of the software is likely to be the most stable, so it’s useful to keep it updated.
Reset your Google account on your phone
When on slow network or sometimes when you are adding your Google account to your smartphone there can be some issues with the way your account has been synchronized and that can cause problems to the Google Play Store as well.
If your Play Store app still isn’t working, then you may need to refresh your Google account on your Android device. To do this, remove your account then add it again.
Go to Settings > Accounts > Google > Tap the Google account you want to remove > Tap the menu icon (three dots) at the top right > Remove.
Do this for every Google account on your device. Next, go to Settings > Accounts > Add Account > Google and follow the on-screen steps to re-add your account.
Perform a factory data reset on your smartphone
If you are still facing problems after having tried all of the above, then you may have little choice but to do a factory reset. Be warned that all of your data will be lost, so perform a complete backup beforehand.
Go to Settings > Backup & reset (Make sure the Back up my data slider is on) > Back up account to select which account you want your data backed up to.
Once you’ve done this, go to the Backup & reset menu and tap the Factory data reset button at the bottom. Confirm that you want to do this, and your phone will be as good as new. Your data will be restored when you log back into your Google account.
Google Play Store Quick Fix: Modify the Host File [For Rooted users]
If the Play Store is not loading and your device is rooted, you may try another simpler solution: just modify your Hosts file for a quick fix.
Go to your preferred file manager, then navigate to system/etc/hosts and select the Edit option (this will vary between devices).
Add a hashtag (#) to the front of the second set of numbers and save your changes (i.e. change from 127.0.0.1 to #127.0.0.1). Reboot your device, re-add your Google account and your Google Play Store problems should be fixed.
By trying all the methods above you can troubleshoot and find out the reason why there is a problem with the Google Play Store on your Android phone, also with problems we have added some solutions which can help you fix the problem. But in case your problem isn’t listed above then you can just comment down the error below.
Also if you don’t want to waste your time finding a solution to the problem then you can take the backup of your files & apps on your Android phone and store them into your PC, Factory reset your Android phone and restore the apps and files.