Have you chatted with customer service online recently? Chances are you were talking to a chatbot. Chatbots listen to our problems and help us find solutions using artificial intelligence. Today’s virtual assistants such as Siri and Alexa are making us more comfortable conversing with chatbots.
Chatbots are becoming more empathetic as technology improves. While chatbots don’t serve any other purpose than gathering information from you, if you don’t know that you’re talking to a chatbot initially, it can be jarring. In some instances, real people are controlling the chatbots, but will respond more like scripted machines. It may seem as though the chatbots are empathizing with you, but the experience is artificial.
Additionally, chatbots are now widely being used to commit cybercrimes. The earlier that you recognize you’re talking to a chatbot, the more you can protect yourself and the information you give in these situations. So how can you tell if you’re talking to a chatbot?
Chatbots process information and respond quickly. Many chatbots take less than a second to understand what you’re saying. This isn’t how normal humans think, react, and respond in daily conversation.
In normal human conversation, people may repeat what you’ve said to validate your thoughts, but chatbots repeat what you’ve said to mimic your thoughts. Chatbots will repeat what you’ve said rather than using a more natural pause.
Use Complete Sentences
It’s not normal for humans to use complete sentences when we speak to another person online. It’s even rarer for conversation to be grammatically correct. When we chat online, we use short sentences, emojis, phrases, and shorthand. Chatbots typically speak in a more formal language.
Chatbots may try to mimic human speech by including random grammatical errors. However, since they are programmed to do so, you may see the same grammatical error repeatedly during your conversation. A common sign you’re talking to a chatbot is frequently seeing two spaces in the middle of a phrase.
Asking Intimate Questions
Chatbots want to learn about you and how to best respond to you. In its attempt, the chatbot may ask you questions that can potentially be intimate. It’s important to recognize you’re speaking with a chatbot early to avoid offering up details about your life that you didn’t want to share online.
Sharing Links with You
Depending on your conversation, the chatbot may send you links. In normal conversation, most individuals are not multitasking and sending links that are highly specific to the topic of conversation.
If you’ve become suspicious that you’re talking to a chatbot, there are some tactics you can use to verify your suspicions.
Ask Intimate Questions
If the chatbot is asking intimate questions, you can reciprocate and ask intimate questions yourself. Likely, the chatbot will give you strange answers.
It’s challenging for chatbots to be humorous or to pick up on sarcasm. If you can fit humor into the conversation, you can easily trip up the chatbot.
Be Specific About Current Events
In most cases, chatbots don’t have a plethora of information built into their conversation. If you can bring up elaborate details regarding the news or current events, you can quickly stump the chatbot.
By learning to recognize when you are speaking with a chatbot, you can safeguard yourself against cybercrime and limit information you enter online. You may even consider reading over some topics at Tech Loris to safeguard yourself from potential attacks. Remember, if you are not comfortable sharing the information, you can always choose to end the conversation and log off.