Google has been among the biggest names when it comes to the world of internet technology. Over the past few years they have been setting foot in the hardware markets too. Google WiFi, which was announced in the October of last year has been quite a popular hardware offering from the company. However, a number of users are complaining that their Google WiFi device is showing a constant blue light and is not functioning.
This problem seems to be occurring only for the users of the latest build of the device. This build is numbered 9202.35.8. This problem does not appear to be a universal problem but is specifically being observed in the users of this build. This problem is identified by a steady blue light that keeps glowing on the primary hub. The affected Google WiFi satellites are also flashing an orange light.
The orange light indicates that there is a disconnect between the satellite and the main hub. A temporary fix to the problem is restarting the primary hub. This fixes it for a while but it tends to keep re-occurring. As of now there is no precise understanding of this problem and why it is happening. However, a number of users have raised a complaint, and it is expected to be resolved in the weeks to follow.
Google’s Response and Temporary Fix
Google has responded to the users who have been complaining about the malfunctioning Google WiFi devices on the forums by commenting “Our team is still looking into this and working hard on getting a fix out– we aim to have it out as soon as possible.” Google has given two alternate solutions which act as a temporary fix:
1. Attempt to setup GWifi from scratch using a different owner account. This can mean creating a new Google account, or using a family member’s Google account to setup the Google Wifi devices through the GW app.
2. Disconnect wireless Windows 10 devices or Xbox devices (or connect them via ethernet instead). There have been a few cases in which disconnecting any Windows 10 devices or Xbox devices has brought the Google Wifi network back up again without crashes.